WEBSITE CARE PLANS

​​Website Support To Help Grow Your Business

We offer quality support & piece of mind for your website so you can concentrate on building your business.

Website Project, care plans, About, Digital Marketing

​WHO

PurpleCow Digital Marketing has the solution.

Our monthly website support plans, called “Care Plans” offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforseen and timely issues.

Website Design
Website Management, Terms Of Service, master services agreement, SEO

WHY?

Why do you need a Web Care Plan?

Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.

For more information about the importance of keeping your website software up to date, and the risks of neglect, please read our blog post here.

Peace of Mind

Your website will run the latest version without conflicts.

​Experienced Website Professional Team

Professional service for an affordable price. We have a full team to support you and your needs.

Support Desk

You can email with a quick turnaround of 1-2 business days.

Access

To additional web design and development services. We only work with clients on a Website Support Plan

​Security

All updates are managed to ensure your site is running on the latest software

Monitoring & Backups

We monitor and backup your site daily so we can get it back up and running fast. 

You have a website that is crucial to your business. It generates leads, customers and revenue and If it doesn’t…  it really should. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption. Your site builds trust and credibility with your customers and is probably the single most important marketing tool your business has.

All Software is Vulnerable

Software needs updating. All software. Including the software that powers your website. Your competitors are continually evolving and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day. It’s the nature of the world we live in and unfortunately, websites are an easy target.

Why Do Sites Get Hacked?

There are lots of reasons that sites get hacked.  Of course there are the obvious reasons such as that the hacker wants to steal from the monetary aspect of your site but most hacking goes far beyond this. One example that any Australian will know about it the Census 2016 debacle. Hackers place malware on sites, usually done through software vulnerabilities and then at a later time that they choose will activate the malware to take control of all the sites. They then use all the sites they have hacked to attack the site they are wanting to take down. This is usually a very large site like a Government site or a huge international corporation such as Facebook.  They just use your site as collateral for the bigger attack.  In doing this your site will become flagged with Google as hacked and will be removed from Google ranking until it is clean.  You may also have your site destroyed beyond repair and without quality backup and restore options in place you will need to have your site rebuilt from scratch.  Not only is that a very costly experience but you will be without your site for 4 – 8 weeks.  Can you afford that type of downtime?

Can You Do it Yourself?

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and it’s tricky to keep abreast of all the trends and developments.

PurpleCow Digital Marketing Can Help You.

If you’re reading this, then I know your website intimately because I built it or have at least worked on it. I know all of the variables and combinations of things that hang together to make it work. I also know the software your website is built on very well as I’ve been using it for many years and all of my customer’s websites, including mine, are built on the same software. This puts me in a great position to keep your website up and running and open for business.

Pricing

OUR WEBSITE CARE PLANS INCLUDE HOSTING AND PEACE OF MIND FOR YOUR SITE

Basic Plan

$ 69 + GST / Per month
  • 1 Site
  • Premium Hosting
  • Daily Off-site Backups
  •  
  • Basic Plan Includes
  • WordPress & Plugin Updates
  • Uptime & Security Monitoring
  • Detailed Monthly Report
  • Basic Premium Plugins
  • Client Dashboard (Coming Soon)
  • Email Support

Essential Plan

$ 99 + GST / Per month
  • 1 Site
  • Premium Hosting
  • 2x Daily Off-site Backups
  • 30 minutes support time
  • (does not roll over)
  • Overages billed at reduced rate
  •  
  • Essential Plan Includes
  • Everything in the Basic Plan
  • Priority Support
  • Extended Premium Plugin
  • 6 Monthly Site Review

Premium Plan

$ 199 + GST / Per month
  • 1 Site
  • Premium Hosting
  • 4x Daily Off-site Backups
  • 60 minutes support time
  • (does not roll over)
  • Overages billed at reduced rate
  •  
  • Premium Plan Includes
  • Everything in the Essential Plan
  • Required for eCommerce, Membership or Complex Websites
  • Malware Removal

FAQ'S

YOUR QUESTIONS ANSWERED

Why do you need a care plan?

You have a website that is crucial to your business. It generates leads, customers and revenue and If it doesn’t…  it really should. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption. Your site builds trust and credibility with your customers and is probably the single most important marketing tool your business has.

Should I be updating my WordPress and plugins?

Please leave the updating to us. Website maintenance is an integral part of updating and keeping your site working properly. At PurpleCow Digital Marketing we take great care to first backup the website, check the website, update, then check the website again for any changes. Our software keeps a record of plugins we update so if there is ever an issue we see what plugin version was changed and revert back.

 

If you just update from your WordPress admin, PurpleCow Digital Marketing wouldn’t have that record. We update client’s site once a month so we can take the time to devote to checking your website thoroughly (either the 15th or the 30th). Also included on our monthly maintenance report are the performance and security scans. If in the event we ever catch a plugin issue, it becomes a support ticket and we address it before you. We also take care about which plugins we are updating and single out large updates (like WooCommerce) as its own task for additional quality control.

 

My website is down! What do I do?

If your website is not loading, first check to make sure this is the same experience for everyone at DownForEveryoneOrJustMe - http://downforeveryoneorjustme.com/

 

If the website is down just for you, try clearing your browser history (cache and cookies) and reload, also checking your internet connection. If the website is down for everyone, shoot us a support ticket email, even though chances are that our website uptime monitor has already alerted us.

 

If this happens outside office hours, call the web host directly and see what they can do to get the website back online. Chances are most likely it’s related to the following issues:

 

  1. Your web hosting, domain or SSL certificate has expired and bill is due for payment
  2. The web hosting is experiencing maintenance issues 

 

Anything outside of those we will investigate to bring the site back online.

I got an email my website was hacked. What do I do?

If you received an email about your website files being compromised, make sure it is legit by calling your web hosting company and forwarding the email to our support team.

 

Our next steps, as webmaster, is to reach out to your webhost about their protocol for a compromised website and a scan on their end to confirm where the compromised files are on the server. Under your website care we will restore a clean backup of WordPress, and then take note from the webhost about where the issue arose if outside of WordPress. This may mean the webhost recommending a third-party service to clean up the compromised files or additional security. 

 

The best way to prevent a compromised website is to keep WordPress and plugins up-to-date, which we do for you monthly under website care, as well as keep daily backups to restore in the event of an issue. Unfortunately just updating won’t prevent a hack 100% which is why we help work with the web host and third parties to restore your website on the event of a hack and institute security measures to prevent most known methods by hackers. 

Why is my website loading slowly?

Common causes of a slow website are unoptimized images and external embedded media and ads.

 

Full-sized images can consume a lot of bandwidth while loading. So, take time to resize your images. Take a look at the image tag – it allows you to set the height and width. Be sure to scale the photos proportionally so that they don’t get stretched or skewed. Then, consider changing image format, which can significantly reduce the file size. Finally, reduce image quality. No, that doesn’t mean making your photos look bad. It just means tweaking some simple settings. For JPG images, this is done by directly reducing the quality. In most cases, a quality setting of 80 to 90 percent will show no significant changes from the original version. And you can go even lower depending on the type of image, the detail, and the colors. For other image formats such as GIF and PNG, you can reduce quality by opting for a smaller color palette.

 

For external embedded media, think twice before embedding someone else’s media into your site. Once you embed external material into your site, your pages will only run as fast as the host site. In other words, if that external site is having a particularly slow day, your site may run slowly too. Don’t let another site drag yours down! Whenever possible, it’s smart to host all content on your own server.

 

Plugins may also be causing an issues, as just like external embedded media, plugins can bring in resources from other websites. We can perform some investigative work to see what plugins could be causing this outside of the typical monthly website care. Reach out for a quote for evaluation and plugin cleanup.

Where can I get more help?

See our support docs or email us at [email protected]

Security, Terms & Stuff

Firstly, this page IS secure (see the nice little lock in the browser address bar?)

It is recommended that you use one of our Web Care Plans at PurpleCow Digital Marketing.

We offer 3 tiers of Care Plans. We highly recommend that you take the Essential Care Plan as it will keep your site secure, up to date and well maintained.

Email Hosting

We don't host emails but recommend G Suite. We can help you set it up and manage. This can be quoted separately. 

Why do sites get hacked?

There are lots of reasons that sites get hacked.  Of course there are the obvious reasons such as that the hacker wants to steal from the monetary aspect of your site but most hacking goes far beyond this. One example that any Australian will know about it the Census 2016 debacle. Hackers place malware on sites, usually done through software vulnerabilities and then at a later time that they choose will activate the malware to take control of all the sites. They then use all the sites they have hacked to attack the site they are wanting to take down. This is usually a very large site like a Government site or a huge international corporation such as Facebook.  They just use your site as collateral for the bigger attack.  In doing this your site will become flagged with Google as hacked and will be removed from Google ranking until it is clean.  You may also have your site destroyed beyond repair and without quality backup and restore options in place you will need to have your site rebuilt from scratch.  Not only is that a very costly experience but you will be without your site for 4 – 8 weeks.  Can you afford that type of downtime?

Can we help you?

If you’re reading this, then I know your website intimately because I built it or have at least worked on it. I know all of the variables and combinations of things that hang together to make it work. I also know the software your website is built on very well as I’ve been using it for many years and all of my customer’s websites, including mine, are built on the same software. This puts me in a great position to keep your website up and running and open for business.

Should you do the maintenance yourself?

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and it’s tricky to keep abreast of all the trends and developments.

Fee Structures & Hourly Rates

*Fee structures are reviewed every 6 months.  This is due to the growing demand and costs within the industry.  My fees are very reasonable but I understand the financial pressures in small business.  All existing clients pricing is only reviewed once per year. I also only ever take on a limited number of clients to ensure service is not compromised.

Casual Hourly rates are charged at a standard rate of $100+ GST per hour.  This rate is reduced on certain SEO Plans.  Please see each plan for the exact rate applicable.

Scarborough Qld, Australia [email protected] Mobile: 0420 990 927

​Wanna work with us?​ Hire us today!

A website is a digital tool for your business. It needs to be eye catching and easy to use. We understand that there is so much more than a beautiful website that will make your business shine online. Let’s have a chat and see how we can help you grow your business together. 

TESTIMONIALS

​What do our clients say about us​

We had a really great experience with Angie. She has built 2 sites for us and we were so happy with the quality, timeliness and price we have moved all our work over to her. We were overcharged by a previous web designer who gave us site full of broken English. It was obvious it had been build by overseas cheap Labor but the bill was like MIT grads had built it. Angie, is honest, ethical and fair.

5/5

David Bradford

Angie is amazing. She has helped my business threefold. Why spend a week trying to work out how to do something, getting frustrated along the way, when Angie can do in a few minutes. Do what your best at and leave the digital marketing to the professionals. Thank you so much Angie and your amazing team.

5/5

Debbie Haworth

Our website is amazing and its all because of Angie at PurpleCow. She worked extremely hard at delivering exactly what we required in a limited time frame. She was always available by phone and would respond to email enquiries every day. I would highly recommend Purple Cow 🙂

5/5

Suzanna Luketic

I had a really poor experience with my last web designer. I advertised online and Angie Neal responded. Not only was she able to fix the issues created by the other provider, but Angie has gone on to create another two sites for me. She’s also designed numerous landing pages too. I’ve included PurpleCow Digital in my preferred supplier page on my website – I think that tells all doesn’t it?

5/5

Bob Aldons

As a business, finally we feel safe to leave the website and digital marketing to a reliable company —PurpleCow. We have tried few digital marketing companies before with bad experience. So we r very cautious now. Angie is very helpful and knowledgeable about the work she is doing. Her team is very efficient to get the work done and greatly improve our online brand. They are very trustworthy and we recommend them to our friends and clients too.

5/5

Jasmine Xie

I am very happy with our website, it was designed as per our brief and delivered on all our expectations. It is interactive, user-friendly and links seamlessly to our class booking system. We love our website !!

5/5

Liza David

Handball Queensland has used Angie and PurpleCow on a number of occasions to design marketing material for our events. She has always delivered a quality product on time and cost-effectively. Wouldn’t think of going anywhere else!

5/5

David Gardner

I called Angie for help after another firm left us high and dry. Angie was able to guide us through the disastrous situation and has turned around the mess the last company left us with. She has been ever so patient, with valuable input and suggestions and professional and clear communication at all times.

From dealing with a company where we got no structure to then dealing with Angie at PurpleCow who got us wireframes, who clearly set our the process and what we would expect was just fantastic and made the process easier than we could ever have imagined.

I couldn’t recommend Angie and the team more highly.

5/5

Sara Birtwhistle

PurpleCow digital marketing deliver! Great team, easy to work with, producing quality outcomes. Not just a web developer either. PurpleCow helped us build a niche marketing solution for print and digital media.

5/5

Jon Charles

PurpleCow digital marketing is an exceptional business that provides holistic marketing strategies and support. We had an awful experience with another provider and Angie and her team were able to clearly identify solutions in just one day when previously we had waited months and still had no resolution. Angie is highly skilled and honest, she provides realistic appraisals of the work required and her ability to undertake it.

5/5

Sam Wharemate

Angie is a very supportive web manager, who will assist a client to have a professional site that they can be proud of and reflects the message they want to convey. Angie constantly works on her own professional development so that she can offer her clients the latest innovations in web design. This gives clients value for money and a return on investment.

5/5

Brendan Watson

Beautiful Work. Thank you. Nekia Mum’s Mini Masterpieces 

5/5

Nekia Neal

​ARE YOU READY TO WORK?

​Let's work together and ​improve your ​business !

Are you ready to start the conversation? Great results don’t just happen, they happen because you make them happen. Let’s get your great results started today!

Agreement, SEO, Website Design, care plans, Website Management
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