Website Care Plans

Website Care Plans

Why do you need a website care plan?

Your Website is Critical to Your Business

You have a website that is crucial to your business. It generates leads, customers and revenue and If it doesn’t…  it really should. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption. Your site builds trust and credibility with your customers and is probably the single most important marketing tool your business has.

All Software is Vulnerable

Software needs updating. All software. Including the software that powers your website. Your competitors are continually evolving and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses every day. It’s the nature of the world we live in and unfortunately, websites are an easy target.

Why Do Sites Get Hacked?

There are lots of reasons that sites get hacked.  Of course there are the obvious reasons such as that the hacker wants to steal from the monetary aspect of your site but most hacking goes far beyond this. One example that any Australian will know about it the Census 2016 debacle. Hackers place malware on sites, usually done through software vulnerabilities and then at a later time that they choose will activate the malware to take control of all the sites. They then use all the sites they have hacked to attack the site they are wanting to take down. This is usually a very large site like a Government site or a huge international corporation such as Facebook.  They just use your site as collateral for the bigger attack.  In doing this your site will become flagged with Google as hacked and will be removed from Google ranking until it is clean.  You may also have your site destroyed beyond repair and without quality backup and restore options in place you will need to have your site rebuilt from scratch.  Not only is that a very costly experience but you will be without your site for 4 – 8 weeks.  Can you afford that type of downtime?

Do It Yourself?

Keeping your website up to date, backed up and secure can be time-consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and it’s tricky to keep abreast of all the trends and developments.

My Help

If you’re reading this, then I know your website intimately because I built it or have at least worked on it. I know all of the variables and combinations of things that hang together to make it work. I also know the software your website is built on very well as I’ve been using it for many years and all of my customer’s websites, including mine, are built on the same software. This puts me in a great position to keep your website up and running and open for business.

The Basic Website Care Plan

The Basic Website Care Plan caters for those that require a basic check up to update their software, check for unwanted problems and get a backup of their site files and content. You can also upgrade to priority support when you need it most, additional fees apply.

*Backup files will be stored for 12 months. Added costs may be incurred to resolve any issues that require fixing. You will be notified of any additional costs before any work is undertaken.

+ Managed Hosting (Siteground)
+ WordPress Core Updates
+ Plugin Updates
+ Monthly Database Backup
+ Monthly Full Site Backup
- Spam & Revisions Cleanups
+ Database Cleaning &Optimisations
- Image Optimisations
- eCommerce Software Maintenance
- Malware Scan and Security Software
- WordPress Training Videos
- Plugin & Theme Licence Checking
- Premium Themes Licences
- Premium Plugin Licences
- Uptime Monitoring

- Broken Link Checker
- Reporting
+ Google Analytics
- Reporting
- Support, Troubleshooting and Minor Updates
- Divi Theme Support
- Site Review
+ Basic Support
- Priority Support
- Basic Content Edits
- Unlimited Small Tasks and Content Updates
+ 1 (one) email address up to 1000mb storage

Additional Design and Development will be charged at a casual rate of $60 +GST per hour. Alternatively, any work can be quoted.

Cancellation Policy – You can cancel at any time. Please email support@purplecow.digital with your intention and cancellation date. 30 days’ notice must be given to cancellations.

Payment Terms – Website Care Plans are invoiced in the first week of the month and payment terms are strictly 7 days.

The Business Care Plan

For business owners that want peace of mind that their website is always up to date and being monitored.

• Peace of mind that your website software is always up to date
• Secure backups so your site can be restored quickly if anything goes wrong
• Constant security monitoring to keep any nasty intruders out
• Regular cleaning of your website to keep it running fast and smooth
• If your site is compromised or attacked any point, no additional charges will be incurred to recover and restore your website

*Basic content edits are limited to 2 items per month. These can include anything that takes less than 30 minutes to complete. It typically covers things like adding an image gallery, adding blog posts or setting up new pages, changing menus or adding a staff profile section to your website. These tasks do not cover advanced features such as a set up an online shop or complex theme changes. You will be notified of any additional costs before any work is undertaken.

+ Managed Hosting (Siteground)
+ WordPress Core Updates
+ Plugin Updates
+ Weekly Database Backup
+ Weekly Full Site Backup
+ Spam & Revisions Cleanups
+ Database Cleaning &Optimisations
- Image Optimisations
- eCommerce Software Maintenance
+ Malware Scan and Security Software
+ WordPress Training Videos
+ Plugin & Theme Licence Checking
+ Premium Themes Licences

+ Premium Plugin Licences
+ Uptime Monitoring
+ Broken Link Checker
- Reporting
+ Google Analytics
+ Support, Troubleshooting and Minor Updates
+ Divi Theme Support
- Site Review
+ Priority Support
+ Basic Content Edits
- Unlimited Small Tasks and Content Updates
+ 3 (three) email addresses up to 1000mb storage each or combined 3000mb

Additional Design and Development will be charged at a casual rate of $55 +GST per hour. Alternatively, any work can be quoted.

Cancellation Policy – You can cancel at any time. Please email support@purplecow.digital with your intention and cancellation date. 30 days’ notice must be given to cancellations.

Payment Terms – Website Care Plans are invoiced in the first week of the month and payment terms are strictly 7 days.

The Supercharge Care Plan

If you want me to handle your content updates and changes, plus make sure your website is always up and running without interruption, this is the plan for you. Supercharge your business online with the peace of mind that your site is protected and secure.

• Peace of mind that your website software is always up to date
• Secure backups so your site can be restored quickly if anything goes wrong
• Constant security monitoring to keep any nasty intruders out
• 24/7 monitoring to make sure your site is always up available for your customers
• Regular cleaning of your website to keep it running fast and smooth
• If your site is compromised or attacked any point, no additional charges will be incurred to recover and restore your website.
• Scans for broken links so we keep the search engines happy
• Unlimited support for content and small tasks*

*Unlimited small tasks include anything that takes less than 30 minutes to complete. It typically covers things like adding an image gallery, adding blog posts or setting up new pages, changing menus or adding a staff profile section to your website. These tasks do not cover advanced features such as a set up an online shop or complex theme changes. You will be notified of any additional costs before any work is undertaken.

+ Plugin & Theme Licence Checking
+ Premium Themes Licences
+ Managed Hosting (Siteground)
+ WordPress Core Updates
+ Plugin Updates
+ Daily Database Backup
+ Daily Full Site Backup
+ Spam & Revisions Cleanups
+ Database Cleaning &Optimisations
+ Image Optimisations
+ eCommerce Software Maintenance
+ Malware Scan and Security Software
+ WordPress Training Videos

+ Premium Plugin Licences
+ Uptime Monitoring
+ Broken Link Checker
+ Reporting
+ Google Analytics
+ Reporting
+ Divi Theme Support
+ Site Review
+ Priority Support
+ Unlimited Small Tasks and Content Updates
+ 10 (ten) email addresses up to 1000mb storage each or combined 10000mb

Additional Design and Development will be charged at a casual rate of $50 +GST per hour. Alternatively, any work can be quoted.

Cancellation Policy – You can cancel at any time. Please email support@purplecow.digital with your intention and cancellation date. 30 days’ notice must be given to cancellations.

Payment Terms – Website Care Plans are invoiced in the first week of the month and payment terms are strictly 7 days.

TERMS

Cancellation Policy – You can cancel at any time.  Please email support@purplecow.digital with your intention and cancellation date.  30 days’ notice must be given to cancellations.

Payment Terms – SEO Plans are invoiced in the first week of the month and payment terms are strictly 7 days.

Fee Structures & Hourly Rates

*Fee structures are reviewed every 6 months.  This is due to the growing demand and costs within the industry.  My fees are very reasonable but I understand the financial pressures in small business.  All existing clients pricing is only reviewed once per year. I also only ever take on a limited number of clients to ensure service is not compromised.

Casual Hourly rates are charged at a standard rate of $60+GST per hour.  This rate is reduced on certain SEO Plans.  Please see each plan for the exact rate applicable.

Scarborough Qld, Australia standout@purplecow.digital Mobile: 0420 990 927

Get some really easy fixes to drive more customers on your site!